It was officially and completely broke when she got back from her Europe trip. The main screen was blank, and the exterior was really faint. I decided to call Verizon to take them up on the insurance plan we’ve been paying faithfully. It’s through a company called Asurion, and I’d have to call them.
The Asurion rep was really nice. The deductible was $50 (which I paid over the phone with a credit card), and they said it would arrive the next day. (I’m talking to this guy at ~1pm PST!) Ooook…
Today, a DHL driver came and delivered the box to my doorstep right before 9am. I opened it up, and there was an Asurion box with the phone inside. It looked brand new. I activated and tested it, and it was essentially perfect. All I have to do is send the defective phone and accessories in the prepaid padded mailer.
Verizon said the turnaround time was 2-3 days, but they sure topped that. It was a great experience that gives me peace of mind that my $4/month will be well spent when I mess up another phone.