I was talking to a Dell Tech Support representative about a system here at work today, and while the system was downloading and updating stuff, I was basically shooting the breeze with him. It was actually pretty awesome! I asked him about troubleshooting hardware and software (beyond memory and the hard drive). He had some good suggestions:
- check the capacitors on the motherboard to see if any were swollen or burst
- update the BIOS
- uninstall the video drivers and reinstall the latest version
What else did we talk about? He commented on hearing something that sounded like a train wreck or something. It was Pennywise playing on my iPod, though. 🙂 He hasn’t heard Pennywise since ’98. Whoa, he’s pretty young! I asked him what kind of music he listened to, and where he was from. What? He’s going to Ozzfest! This guy’s awesome!
We also got onto the subject of Packard Bell, because I mentioned that my mom wants to use our old P2-300. If it’s just for internet, he suggested IE with Avant Browser. That was definitely cool, because I just might try that. His opinion was that a Duron would totally be wasted because his mom wouldn’t use all that power. Good point there!
We talked a few other things before the system was done updating. Basically, I just had to write this because the whole conversation was really personable. It’s definitely a conversation I enjoyed with a tech support representative. Jesse D (last name withheld), if you Googled me and found this, thanks man! Notch one up for Dell – you should get a raise! 🙂