Josh leaves Site5

Josh’s experience with Site5 will heavily impact them. If you’re a web hosting company:

  • Don’t make promises you can’t keep.
  • Don’t lie to your customers.
  • Prepare to apologize for your mistakes – you’re not perfect.

I’ve been through a lot of hosting companies – the reasons above will ruin you. My first 3-4 hosts choked on almost all of these issues, and I’ve been grateful that my last few ones haven’t been too bad.

Site5, I hope you figure it out and improve, or shrivel and wither away.

Published by

Bryan Villarin

Bryan is a Community Guardian at Automattic. He's also a photographer, card magician, and cat whisperer. (Thanks to my friend and colleague Steve Blythe for the sweet photo!)

2 thoughts on “Josh leaves Site5”

  1. I wouldn’t have minded the delays if they had just come out and said, “You’re right. We’ve got WAY too many customers for the number of employees we have. We’re sorry, and we’re working on this.”

    However, them just deleting threads so they didn’t have to deal with them *really* irked me.

    Like

  2. Amen to that. I read the post on the other side and i can’t agree better. That’s like one of my main reasons to changing host, when the quality of their support starts lacking and it takes longer and longer to respond to my tickets.

    Like

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