Josh’s experience with Site5 will heavily impact them. If you’re a web hosting company:
- Don’t make promises you can’t keep.
- Don’t lie to your customers.
- Prepare to apologize for your mistakes – you’re not perfect.
I’ve been through a lot of hosting companies – the reasons above will ruin you. My first 3-4 hosts choked on almost all of these issues, and I’ve been grateful that my last few ones haven’t been too bad.
Site5, I hope you figure it out and improve, or shrivel and wither away.