Open purchases inside Best Buy before leaving

I saw this post about Best Buy from Matt Devino in the Canon DSLR User Group at Flickr and I feel compelled to repost it:

I just thought I should share this news with anyone considering buying a camera, any camera, from Best Buy.

On Feb. 2, I went into my local Best Buy in Burbank, CA and purchased a Canon 40D with the 28-135 lens kit. When I got home, I opened the box and inside was a 30D. The 30D was brand new. I tried to return the camera for the correct one and they refused. I contacted corporate and got all the way up to their Public Defender on their Executive Resolution team, just to have them say no 4 different times. Their excuse was that they never carried the 30D (so if anyone ever bought a 30D from Best Buy I would love to know about it).

Now Canon is involved and is taking it very seriously. Hopefully they will be able to resolve the issue and give me the correct camera. I just thought I should warn as many people as I can about this so you don’t end up in the same situation I did. Don’t buy from Best Buy, but if you do open your box in the store in front of an employee.

Although I pretty much avoid Best Buy, most of you are cool with them. So, if you’re going to buy something from there, please open it in-store to make sure you’re getting what you bought. That way, they can’t complain because it’s been in their “sight” the whole time. (You’ll have the added help of security cameras.)

Published by

Bryan Villarin

Bryan is a Community Guardian at Automattic. He's also a photographer, card magician, and cat whisperer. (Thanks to my friend and colleague Steve Blythe for the sweet photo!)

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