Don’t choose to divulge which details you think are relevant when you don’t know.
Our remote office had problems with their T1 connection to us. VOIP phones weren’t connecting, they couldn’t see our server, and so on.
My boss worked on trying to figure out the problem all day yesterday with our T1 provider.
Today, everything “miraculously” worked. He pinged the computers out there and the responded like normal. Then, he called one of our attorneys there through their VOIP phone.
The following is paraphrased.
- Him: Everything okay?
- Atty: Yes. By the way, 20 minutes before our connection went down yesterday morning, there were some people working in the phone closet. Did that matter?
- Him: (sarcasm) No, but thanks for telling us.
What probably happened was that they unplugged our T1 line by accident, but didn’t touch the network between the computers. Our T1 provider probably called to see what was going on, then they plugged it back in.
I’ll stop there.
Moral — Tell your IT staff everything, even if you think that that one detail is minor. It probably isn’t.