I helped fix Verizon Wireless for Arcadia and Temple City

After a day and a half without a Verizon Wireless signal at home, it’s back at full strength.

I got home Sunday after lunch and noticed that my cell phone was showing from zero to one bar of signal strength. I let it linger, hoping that Verizon Wireless might notice it and get it fixed.

It was still the same Monday morning. Jordan and Andy, who both happen to live a few blocks from me, had the same problem. Boo.

Once I got to work in Los Angeles, I called Verizon Wireless customer service from my office phone. I told them the problem, that I wasn’t the only one, then I was forwarded to tech support. After what seemed like a lot of typing over the phone, I was given a trouble ticket and assurance that someone would call me to follow-up within 24-48 hours.

Last night, I came home to find a full signal. How awesome is that?

I don’t claim to be the only one who complained, but it wasn’t reported when I called. I say it’s better to be safe by double-checking, rather than waiting to see if it’ll fix itself. Sure, they should probably know the issue already, but who says they can’t use a nudge?

Update 9:30am: I got a phone call at 8:59am. A technican left a message that they reset the problem cell site. I’m not sure if that took place yesterday or early this morning, but I’m just stoked they’re on top of it. Can you hear me now? Good.

Published by

Bryan Villarin

Bryan is a Community Guardian at Automattic. He's also a photographer, card magician, and cat whisperer. (Thanks to my friend and colleague Steve Blythe for the sweet photo!)

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