A few weeks ago, the rubber stopper on my AeroPress started to come off easily when removing the plunger from the chamber. It didn’t affect its operation – it was just annoying.
So, I emailed Aerobie received a very quick reply that they’d send a replacement seal.
A few business days later, I received it in the mail, removed the old one, and popped on the new one. Perfect!
I’m so stoked with awesome customer support like that, especially since they didn’t bug me about a receipt.[1. It’s probably inexpensive anyway, but still.]
I’ve had the AeroPress since March 2007 – over a year and a half now. It still works perfectly.