Why doesn't Skype want my money?

You’re upsetting my mom, Skype.

When I lost my ATM/Debit card last month, I had to associate my account information with PayPal to use the new card. PayPal currently has it confirmed, but Skype is still refusing my payments.

I contacted Skype on January 2nd, 2009 and received a response on January 8th — three business days later.

It was a canned response, telling me everything was fine on their side, but I should check if all my data is entered correctly or try different payment methods. I waited three business days to read what I already saw on their website initially?!

In the email, this statement seems to contradict that they aren’t having problems on their end:

We are aware of this problem and are working hard on fixing it as soon as possible. We apologise for the inconvenience that this may cause.

How are you fixing the problem if you’re not admitting that there is one?

It’s not over (my emphasis in bold):

The temporary solution to this issue is to cancel your current PayPal Billing Agreement and open a new one.

In order to cancel your PayPal agreement, you will need to go to [the] Settings page on your [Skype] account and locate the PayPal Preferences box (Lower right side of the page). Click on “Details”. A new page will open where you will see your agreement and a possibility to cancel it.

Wait, what’s the permanent solution? How do I open a new PayPal billing agreement?

Any suggestions?

*** Switching to another VOIP company has crossed my mind, but Skype’s unlimited plan for landline calls within the U.S. and Canada is the kicker for my mom. She can talk for long periods of time on the phone, which justifies that over pay-as-you-go.