Jump thru hoops to opt out at 1-800 Contacts

I received a snail mail notice from 1-800 Contacts about my contact lens expiration. A few days later, I get a phone call. (It went to voicemail.)

There are currently no options in my account page that lets me opt out — why?!

As of March 2, 2009 in the Privacy Policy:

How do I remove my information from email, postal mailing and telephone lists?

If you prefer not to receive notice of promotions, reorder information or updates on contact lens laws by email, please click the “My Account” link at the top of any of the pages on http://www.1800contacts.com, enter your email address and password and click on “email options”. You will be able to specify your email preferences on this page. If you wish to be removed from all email communications not related to your order, you can call one of our Customer Service Representatives at 1-800 CONTACTS (1-800-266-8228). If you prefer not to receive postal mail, please let us know by sending us an email at info@1800contacts.com or call one of our Customer Service Representatives at 1-800 CONTACTS (1-800-266-8228).

PLEASE NOTE: Requests to be removed from the postal mail list may take up to 6-8 weeks to become effective. In addition, if you ask to remove your name and address from our email or postal mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honor your request. When you make a purchase, we will send you an email to confirm your order, and send an email when your order is shipped. We may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Don’t make us do all this work to reduce junk mail and unwanted phone calls. We can easily get email notices, you know.

Published by

Bryan Villarin

Bryan is a Community Guardian at Automattic. He's also a photographer, card magician, and cat whisperer. (Thanks to my friend and colleague Steve Blythe for the sweet photo!)

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