The following is a stale idea for a post I jotted down in a few moments of silent rage a few years ago. It sounds like nitpicking, but I’m curious to see if anyone feels the same way. I attempt to shoehorn a customer service takeaway at the end.
When I have coffee that isn’t from an AeroPress1, I might add cream and sugar (usually two each). The ratio of coffee/cream/sugar is balanced to my liking. That means I’d only request more coffee at a restaurant if my mug is empty.
If the server tops it off when my mug is three quarters full, the ratio is skewed!
Instead of offering more coffee (my preference), some places begin pouring proactively.2 I find those interactions “rough”, mentally. I don’t interrupt when they’re already in the motion (they’re almost done anyway), so I bite my tongue and smile politely.
As they walk away, I’m thinking, “The ratio got skewed!”
Anyway. Here are my options if I’m not sitting in the middle of a room (the first is direct, the rest are passive):
- Interrupt the server before the ratio-skewing liquid exits the larger vessel.
- Keep the mug far from reach of the server, then relocate near the edge of the table when I’d like a refill.
- Leave a napkin (or something) over my coffee mug to indicate I don’t want a refill.
- Flip a coin to decide if I should add more cream and sugar, then hope for the best.
What would you do?
It’s “strange” (read: embarrassing) to read this post because this entire circumstance involves my personal preference. But, it might be a good takeaway for customer service: when in doubt, ask before taking action. I’ll appreciate that you’re attentive!
P.S. I promise I appreciate servers, even if they don’t ask before pouring. That’s still preferred over avoidance. 🙂
I’m sipping three shots of coffee from my AeroPress this morning. I have a hunch it’ll be necessary.
While I was in Tybee Island a few months ago with my felllow coworkers, a handful of us (coffee lovers) joined Jane Wells to test several shots of espresso made with the Presso at PERC Coffee.
It was incredible to taste the differences with each variable modification that goes into creating each shot of espresso, and we had a great time watching Philip demonstrate using the Presso. He really knows his stuff. (I’ll just say that I’m really glad my AeroPress is easy to use.)
Thanks for taking the time to chat with us, Philip. Keep on roasting! 🙂
Thanks to my coworker, Andrew Spittle, for bringing me a bag of delicious Stumptown Coffee (French Roast) from Portland.
We would’ve drank this while we were in Tybee, but the house didn’t have a grinder.
This photo was taken last week, but I forgot to post it.
To save money, Karla is finally going to put her French Press to use (which has been unused in her office for almost a year now). We went upstairs to the kitchen to try it out with Starbucks Christmas Blend coffee.
Continue reading Review: French Press coffee – not good times
There I was, running in the desert towards our military base. There were enemy soldiers pursuing me.
At one point, there was an abandoned yellow bus which I momentarily took refuge behind. Inside were a bunch of Dunkin Donuts coffee bags. I was almost out of coffee grounds, so I gathered as much I could fit in my Jack Pack, then we bolted out.
The coffee grinds were my ammo. I fired them out of my AeroPress and they exploded upon impact. I basically had a handheld mortar.
While I was running, I could distinctively remember thinking, “What kind of lame weapon is this?”
An enemy soldier got in front of us and tried to shoot, but his rifle jammed. I quickly fired my AeroPress and blew him up to smithereens.
Then, I woke up. It was 5:26am this morning. I immediately emailed myself the following:
Dream last night: involvement fighting in some war in the Middle East. Weapon of choice? AeroPress.
Go ahead and laugh. 🙂
I’m on a break at work. I need coffee, and I’m not going to walk to Starbucks. Our kitchen has brewed coffee, so I’ll try it.
My AeroPress is still rocking since I bought it almost two months ago! Have you read my Aeropress review? It’s worth buying! I rarely go to Starbucks anymore, except to buy more coffee beans.
[View on Flickr]
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