I walked a few blocks to Kersting Court in Sierra Madre to take these photos this morning. According to KABC-TV Los Angeles, there’s a brush fire in the foothills above Glendora and Azusa that was reported around 5:50am. It’s now 125 acres and growing.
Best of luck and safety to the 200+ firefighters that hustled out there.
See “Brush fire erupts in foothills above Glendora” from KABC-TV Los Angeles, CA.
Driving around with Amy, we spotted many of these printed flyers on telephone poles and trees. Sad.
If you’re in the Sierra Madre area, please keep an eye out.
I’ve visited Mother Moo Creamery in Sierra Madre twice. While each visit brought spoonfuls of goodness to my mouth, it was overshadowed with bouts of service inconsistency and mathematical error.
The first visit was good. I ordered two scoops (cinnamon and chocolate) and got a heaping bowl which seemed to contain four scoops. Awesome.
After I paid and received my change, I realized that the employee had only broken my $20 (two fives and one ten). I ate my ice cream inside and waited until the other customers left before informing her of the error and paying.
The kicker: she didn’t seem to realize what she did wrong, even after I explained.
My second visit was yesterday afternoon. A lone employee was cutting strawberries, and a few customers enjoyed their ice cream at the tables. My girlfriend ordered two scoops in a waffle cone, and she was charged $3.50. I ordered two scoops in a bowl (cup?), and was charged $3.50.
I glared at the tiny cup size, clarifying that I’d ordered two scoops (cinnamon and coffee chocolate). I could technically see two scoops, but we told her that a two scoop order in the past has been much bigger — big enough to fit in a paper bowl.
Nope. We were mistaken. The employee insisted their sizes were smaller than most places.
I stared at the paper menu on their wall, and noticed the “official” pricing of their products:
The employee seemed unfazed, so I gave her a five dollar bill, expecting 25 cents in change. But, I received $1.50 in change.
By her logic, I ordered one scoop?
My girlfriend should’ve been charged $5.75, and I should’ve been charged $4.75.
I shouldn’t be confused at an ice cream shop. If I’m compelled to write a blog post about your customer service, your employees need to be retrained on your item costs, serving sizes, and pricing.
I’m not complaining as a disgruntled customer, but as someone who wants your business to flourish. Since this business is still new, I’d rather give them a chance to make things right for future transactions. Consistency.
I want to enjoy ice cream, not argue about correct portion sizes and arithmetic errors.
Additional notes:
Thanks to Johnny for pretending to yell into this bullhorn. 🙂
Side note: This is my 500th tagged portrait on Flickr! I’m not sure if they all qualify as portraits, but whatev.
Last night, Bellarios (above: Scottie Larios and Andrew Belleci) came to Steamers in Sierra Madre to perform for our college group. They sounded amazing.
I got to Steamers early enough so I could hang out with them. I talked to Scottie more than Andrew[1. He was Ryan’s friend back in Fresno.], discussing music, the difficulties of the business, sponsors[2. And how they stink because unless you’re an amazing musician, you still have to pay for most of the equipment anyway.], and the craziness of life. What’s cool is that these two guys act the same way – mellow and down-to-earth, on and off the stage.
Hey guys, thanks for driving all the way from Fresno, to Ryan Dahlstrom for inviting such cool cats, and for Steamers for staying open later just for us. 🙂
All Narfed Up 
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